All of our products are subject to availability at the time of purchase. We reserve the right to cancel any orders or limit the quantity purchased, prior to the customer's consent. We are open to the public so items can become out of stock at any time but we do try to keep this site as up to date a possible. Our liability, in all instances, is limited to the purchase price of the products.
Payment must be in full before any action will be taken on any order. At the moment, we offer two methods of payment:
You can pay with your PayPal account or if you don't have one you can use PayPal like any other payment gateway, Meaning credit and debit card payments can also be taken in this method.
Please do note that PayPal is not an option for wholesale orders.
Bank transfer to Phuphaman Orchids Ltd.
If you would like to pay by bank transfer please email us your order and we will reply with our bank information.
Live orchid plants
On standard orders we process export paper work on the 20th of every month, meaning this is the cut off date for the month too, we submit the paper work to the CITES office on the 25th, normally we get the paper work back the same day from there we go directly to the plant health department and have the plants inspected again normally, this is also done the same day all being well the plants are also shipped this day we do how ever request lay way until the 30 just incase we do get hung up anywhere. The reason we only offer monthly shipping on standard orders is because we are some 450km+ from the nearest CITES office. There is a charge of 500thb for the CITES and PHYTO paper work this is included on check out meaning there are no extras to be paid after check out. We offer 3 methods of shipment Registered airmail (regular), EMS (express mail service) and Airfreight (price per order normally a 1 day service). Registered airmail is the cheapest by far, EMS is quicker but much more expensive on very small 1 or 2 plant orders how ever fir orders larger than this it is not so bad. Air freight is in almost all cases a same day service and with larger orders it is much cheaper too, however you are required to clear the shipment from your nearest international airport, you can choose from airmail and EMS at checkout but if you want to use air freight you will have to contact us with the form on the contact us page we will always do our best to help so if you are in a rush for your plants please do contact us and we will see what we can do.
Every country handles the import of live orchids differently, so please check with your local CITES office for more information. Contact information for all branches worldwide can be found here CITES Contact information
Live Hoya Plants
Hoya dose not need CITES to travel but they do need a plant health certificate this also requires plant treatment and inspection the fee for this is included in the shipping price at checkout. Please do note at the moment we cannot ship Hoya to the EU or Japan, We are in the process of reregistering our permits for this but hopefully it will all be ready by the end of July.
If there is a problem with your plants please do contact me the day of arrival with pictures and I will deal with it by way of a refund, resend or a credit note.
To qualify for wholesale pricing you must have a minimum order of 25000 Thb or a minimum plant order of 400 plants made up of no less that 10 of any 1 kind of orchid. Please do feel free to view our wholesale page and fill in a quote request we will respond in 24-48 hours with your quote. please note there is a charge for the export paper work of 500thb
Pictures and Information
Pictures and information are strictly for this site only. Illegal use of pictures and/or information from this site will be pursued and further action will be taken. If you are a reseller and would like to use the pictures and/or information please do contact us to prevent any misunderstanding, Or if you are wanting to use the pictures for any other purpose we may well be willing to help but please do take the time to contact us first.